Terms and conditions of use

  • (1) Please read our terms of use carefully. Your use of this website and any of the services offered on this web site will be subject to the then current version of our terms available on this web site at the time of your use. If you do not accept Druiwetros terms of use, you may not access our web site or use any of the services available via our web site.

  • (2) Druiwetros terms contain specific provisions to limit our liability. These terms have been set out in capital letters. You should pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our web site.

  • (3) If you are not yet 18, you may not order any products from us and you must obtain your parents' or legal guardians' advance authorisation, permission and consent to be bound by our terms of use prior to you accessing our web site, using any of the services on our web site or participating in any of the activities offered. If you are under 18 and fail to obtain such consent you may not access our web site, use the services or participate in the activities available via our web site.

  • (4) Druiwetros may change our terms of use from time to time. Such changes will take effect as and when published. Therefore, you should keep up-to-date with their content and read these terms of use at all times prior to using this web site since the then current version of the terms will apply to your use.

Should you have any questions regarding this site's terms of use, please contact us at info@druiwetros.co.za

Part A: General Information and Terms

For your convenience, we have listed below some general information about ourselves:

1: Definitions

In these terms of use:

  • Products means any goods or other products that are made available by Druiwetros via this website;

  • Weus and our means Druiwetros (and, unless the context indicates otherwise, its owners, employees, suppliers, internet service providers, agents and affiliates);

  • You mean the user of this website;

  • Hyperlinks, which are not operational, will not in any way detract from the validity and interpretation of the terms;

2: General Conditions of Use for this Web Site
  • (1) You are solely responsible for any and all telephone usage and rental fees and/or internet access service fees that may apply to your use of this web site and the services offered on it.

  • (2) You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing. You may not use your access to this site in a manner that would bring us, our business and/or any of our affiliates into disrepute. Furthermore, you may not access this site for unlawful purposes or use it in a manner which infringes our rights or the rights of any other person or restricts or inhibits the use of or enjoyment of this site by any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of this site. You may not to post or transfer any material to our web site that is unlawful or violates any third party’s rights or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties’ computer system. We may remove any content you have submitted to this site and/or suspend your access to any part of this site at any time without notice.

  • (3) We do not usually monitor, edit, control or filter the content submitted to this site by our users. Such content, including as may be found in blogs, forums, chat groups, comment sections and bulletin boards, do not represent our views and we have not authorized or endorsed such content. Such content should also not be viewed as professional advice of any kind, be it medical, legal, financial or otherwise. Please notify us if you have a complaint about the activities of or content submitted by a user of this site.

  • (4) We do not distribute or endorse any products, services or events posted, promoted and/or listed on our site other than the products and services we supply ourselves and our display of such products, services or events should not be construed as any form of endorsement thereof. All arrangements regarding such products, services and events are to be made directly with the supplier thereof.

  • (5) Notwithstanding that this site may contain links to third party web sites and that some third party web sites may contain links to this site we do not control, endorse or approve the activities or content of any such third party web sites. Please contact the relevant web site proprietor if you have a complaint about the activities or contents of a third party web site.

  • (6) Proprietary rights (including without limitation, the trade marks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit will remain your property, but you grant us an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if we were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.

  • (7) The downloading and use of data contained on this web site is done at your sole discretion. You should independently verify the completeness and reliability of information provided on or via this site. Also be aware that viruses or code which may have a harmful effect on your computer system could be transmitted to you. You are responsible for implementing suitable protection mechanisms to prevent such harm from occurring.


  • (9) We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use including those relating to our ordering service. It is your responsibility to review our terms of use on each occasion prior to making use of this site and our ordering service. If you continue to use this site after our amended terms of use has been posted on the web site, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of this web site.

  • (10) You may be required to choose a user name and a password when registering for some of our services. You are responsible for keeping such user name and password secret. You accept that you will be personally liable for all transactions concluded using such user name and password.

  • (11) We are committed to protecting your privacy. Private information given by you on the website will be strictly confidential and will not be forwarded to an third party at anytime. 

  • (12) We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our web site and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.

Part B: Ordering Terms

1 Ordering Process

  • (1) You must be over the age of 18 and able to conclude binding contracts to place orders with us. If you do not comply with the aforesaid you may not place any orders for Products on this web site. We may require you to provide us with suitable documents proving your age and/or legal capacity prior to accepting any order from you.

  • (2) You may submit orders to us by completing and selecting the online form where delivery address and payment will be processed as well.

  • (3) Once submitted it will be processed on our side in an timely manner.

  • (4) No orders may be placed via telephone, only online orders or via the Druiwetros App. This excludes Liquor License Holders.

  • (5) Please note that while we will try to send to you an acknowledgement and notice of acceptance or rejection for every valid order we receive from you, we cannot guarantee that such acknowledgements and notices will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such acknowledgement or notice will not affect the validity of the agreement concluded between us in respect of an order.

  • (6) If you do not receive a confirmation notice after submitting your order, or if you experience an error message or service interruption after submitting your order, you should confirm with us whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the ordering process. It is your responsibility to ascertain if we received your order.

  • (7) The information you have submitted with your order will be processed as you have provided it. If you realise that an error has been made or that you need to make a change to such information, you should contact us immediately. Please remember that no refunds are possible for losses resulting from such error.

  • (8) A complete record of your order will be sent to the email address you provide to us during the ordering process. You should retain such record. 

  • (9) If any problems arise in respect of delivery or the handling of your orders please contact us at info@druiwetros.co.za or (022) 482 3858

2 Description and Pricing

  • (1) The main characteristics of all Products offered via this web site are contained on the web site. We try to ensure that all Products that appear on this web site are displayed and described completely and accurately. Kindly notify us immediately if you become aware of any omissions or inaccuracies pertaining to such display and description.

  • (2) The supply of Products (including pursuant to any special promotion) displayed or made available via this web site depends upon the availability thereof. All prices displayed on this web site are in South African Rand and apply only to delivery in the Republic of South Africa. We may without prior notice change the price, discontinue the availability or change the description of Products or special promotions that are displayed on or made available via this web site. Special promotions may be subject to certain additional terms and conditions which will be clearly set out.

  • (3) All prices indicated as applying to Products on this web site will include VAT but exclude any other taxes and duties such as customs duties, which, unless otherwise indicated, will be charged separately.

  • (4) All prices indicated as applying to Products on this web site will be exclusive of delivery fees which will be separately charged to you in respect of all deliveries in accordance with the specified rates.

3 Payment

      Payment must be made on delivery my cash or by credit card. An mobile credit card machine will be available with delivery. For the order to be delivered the full amount must be paid as indicated on the final invoice presented with delivery. Failure to make full payment will result in your order being cancelled immediately.

4. Risk and Title

Risk in the Products ordered shall pass to you upon delivery to you or upon delivery at the specified delivery address to anyone accepting delivery on your behalf. Ownership and title in the Products purchased by you shall remain with Druiwetros until they are delivered to you and payment for such Products has been received in full at which time they shall pass to you.

5 Cancellation and Returns Policy

  • (1) You may cancel any order for Products submitted via this web site at any time prior to our shipment thereof by sending a cancellation notice to info@druiwetros.co.za or calling us on 022 482 3858. When you cancel an order you must provide us with the applicable order reference number. 

  • (2) You may within 10 days after taking delivery of the Products return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the web site and we will provide you with a full refund in respect of the non conforming Product.

  • (3) Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.

Part C: Complaints and General

  • (1) We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at info@druiwetros.co.za or 022 482 3858. We will try to do our best to resolve any problems that arise. We require that you provide us with the following as part of your complaint:

    • Your full names, physical address, telephone number and email address
    • The location and description of the service feature or transaction which is the cause of your complaint
    • The problem with the service or transaction or rights that you allege to be infringed by such feature or component
    • The actions you would like us to take to remedy the problem
    • A statement confirming that you are making the complaint in good faith 
    • A statement confirming that the information you are providing to us is to the best of your knowledge true and correct
    • Please incorporate your signature into the complaint

  • (2) Use of this web site is subject to the laws of the Republic of South Africa, and the exclusive jurisdiction of the Western Cape High Court, Cape Town provided that if any South African Magistrate’s Court has competent jurisdiction over your person to adjudicate on any dispute arising from or in connection with these terms of use, such Magistrate’s Court will also have jurisdiction to adjudicate the dispute notwithstanding that the amount in dispute may exceed such court’s jurisdiction. You agree to accept service of legal process at the addresses you may provide to us when you use or subscribe to our web site services.

  • (3) These terms of use and the terms incorporated herein by reference and the relevant terms implied herein by applicable law constitute the entire agreement between you and us with respect to this site, the services offered here and any products and services acquired through this site. These terms of use shall override any contrary terms or conditions incorporated by you in your communications with us and any such conflicting terms or conditions will not form part of the agreement concluded between us.

  • (4) Our failure to enforce any provision of this agreement strictly will not be construed as a waiver of any provision or right. In the event that a portion of this agreement is held unenforceable or invalid by any competent authority, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in force and effect to the fullest extent permitted by the law.

  • (5) You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations or duties here under to any other person without our prior written consent. We may cede, delegate, transfer and assign our rights, obligations and duties here under to any other person.

  • (6) We will be excused from a failure to perform or delay in performance of our obligations here under if and to the extent that circumstances outside our reasonable control prevent or delay such performance.